Job details

The Customer Management Executive assists the Team Leader in the day-to-day management and development of the Customer Management Claims team.  

The Executive supports the team to accomplish their tasks and priorities, ensuring a consistent and thorough approach to customer care and process control.

To handle more complex customer complaints/enquiries professionally and efficiently paying attention to cost control

To coach and mentor the Customer Management team. 

To monitor the team's performance on a regular basis ensuring that quality, customer focus and cost control are maintained

To assist the Customer Management Team Leader with team tasks and prioritiesTo deputise for the Customer Management Team Leader

To assist the Customer Management Team Leader during the recruitment and selection processAct as a point of referral for Advisors and Specialists

Answer all incoming call enquiries in an efficient, expedient and customer focused way, ensuring that the customer receives a professional service at all times

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